Service management automation improves branch auditing and internal documents process
PMG, the smart choice for enterprise service catalog and business process automation software, was selected by 1st Franklin Financial Corporation, a Georgia based financial services institution that offers consumer loans throughout the Southeast, to automate internal processes such as branch auditing and the maintaining of employee records across 266 branches.
With more than 1,000 employees, 1st Franklin Financial Corporation operates through 108 branch offices in Georgia, 39 in Alabama, 42 in South Carolina, 32 in Mississippi, 29 in Louisiana and 16 in Tennessee. It has been engaged in the consumer finance business since 1941, particularly in direct cash loans and real estate loans.
"To effectively manage all our employee records and our branch audit process, we needed a smarter way to automate our business processes throughout our branches across the Southeast," said Roger Guimond, Executive Vice President and CFO, 1st Franklin Financial Corporation. "PMG has enabled us to simplify our processes, freeing up resources to focus on better serving our customer base."
1st Franklin Financial Corporation selected PMG Service Catalog Suite (SCS) and Implementation Services to automate employee record updates including payroll and salary changes, training certifications, change of address, etc. PMG SCS also automatically manages the branch audit process, replacing the formerly complex manual flow that involved several individuals, various forms and reviews.
PMG provides a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce. End users are able to easily and quickly request services, check their status and stay informed on corporate policies and requirements regarding those services-all from one solution. IT users can clearly define services in business terms, so customers know what is available and what to expect when they request a service. Internal customers can track the status of their requests, reducing unnecessary "status update" calls. PMG SCS makes it easy to collaborate on agreements, budgets, and priorities to support actionable SLA's-all resulting in smarter business decisions.
"Because of sheer size and volume, 1st Franklin Financial Corporation must continually strive to effectively serve its customers as well as manage internal processes," said Joe LeCompte, principal at PMG. "PMG streamlines business processes for 1st Franklin Financial Corporation by going beyond traditional IT service management. Automating manual processes through PMG SCS reduces errors, simplifies complex procedures and increases overall business efficiency."
About 1st Franklin Financial Corporation
Since 1941, 1st Franklin Financial Corporation has been committed to serving the financial needs of customers with the respect and personal service they deserve. They currently operate through 266 loan offices throughout Alabama, Georgia, Louisiana, Mississippi, South Carolina and Tennessee, and are headquartered in Toccoa, Georgia. The company specializes in direct cash loans to help people meet day to day expenses. They also offer Retail Sales Financing to local businesses. For more information, visit www.1ffc.com.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.